Leny
Santana

AI Design Lead · Staff Product Designer

I shipped the trust system behind a $2M AI SKU, built the AI fluency layer my team was missing, am standardizing AI UX patterns across 6 teams and 20+ surfaces, and use AI prototyping to de-risk high-stakes bets.

Selected Work
01

Designing the Trust System Behind a $2M AI SKU

End-to-end design for a multi-agent AI SKU: trust frameworks, human-in-the-loop patterns, and a governed customization layer for enterprise.

$2M ARR · 3 Quarters
02

Building AI Fluency Across Two Design Orgs

Built and ran an AI design enablement program: frameworks, workshops, and repeatable patterns that earned an inbound invitation to a second org.

Org-wide Design Enablement
03

Standardizing AI UX Patterns Across 6 Teams

Leading a cross-team AI UX standards program across 6 teams: shared interaction language, trust patterns, and governance signals that prevent fragmentation at scale.

20+ Surfaces · In Progress
04

De-Risking a High-Stakes AI Bet in Under One Week

Used AI prototyping to surface a trust insight that changed leadership's call from full autonomy to co-pilot MVP, in under a week.

<1wk Validation Cycle

Let's build something that actually works for people.

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